Our goal is to ensure that you are happy with your purchases. If you receive an item that is not to your liking in some way, please know you are welcome to return it for store credit. You have 30 days from your purchase date to request a return. Please note:
The item must be unopened and in the same condition as when you received it, and
We are unable to accept returns of gift certificates, patterns, books, and needles.
We do not refund the original shipping cost, nor do we pay for the return shipping.
If you would like to return one or more items from your order…
Email us (firstname.lastname@example.org) with your name, order number, and item(s) you wish to return.
Wait for our email confirmation with directions for shipping the item(s) back.
Ship the items as directed (you might consider insuring your return since we can only give you a refund for items that actually arrive back to us safely).
We will email you a confirmation after we have processed your return and issued your credit, typically within 2 business days of receiving the return.